We're Here to Help You Cook Better.

We respond to all customer emails and form submissions within one business day, Monday through Friday. For urgent order issues, calling 1.800.480.4540 is the fastest way to reach us.

Once your order ships, you'll receive a tracking email with a link to follow your package in real time. If you haven't received a shipping confirmation, check your spam folder first, then email customerservice@sfsalt.com with your order number.

Yes. Standard orders over $49 ship free. Wholesale orders up to 400 lbs also qualify for free shipping when placed directly on our website. Orders over 400 lbs are handled by our freight team, contact us for a quote.

We process orders quickly, so changes aren't always possible once an order is submitted. Call us as soon as possible, during normal business hours, with your order number and we'll do our best to accommodate you before it ships. After hours, you can email us at customerservice@sfsalt.com and we will attempt to accommodate your request.

We do not currently offer international shipping, but we are actively looking into solutions to make this a future option. We appreciate your interest.

Visit our Wholesale page at sfsalt.com/pages/wholesale for our full inquiry form, pricing tiers, and details about our private label program. For orders over 400 lbs or pallet and container pricing, call us at 1.800.480.4540 or email customerservice@sfsalt.com.

If something arrived damaged or isn't what you expected, email customerservice@sfsalt.com within 30 days of receiving your order. We'll make it right. Full details are on our Refund Policy page.

Yes. All San Francisco Salt Company products are certified gluten-free, allergen-free, BPA-free, PFAS-free, and pesticide-free. Our Artisan Salt Blends are additionally FDA-certified organic. If you have a specific dietary concern, email us and we'll give you the exact information you need.